Home > Agencies & Departments > Job and Family Services > DEPARTMENT OF JOB AND FAMILY SERVICES


Website:  www.waynecountydjfs.com


Mission Statement

To help improve and enrich the lives of those we touch by providing financial, social and educational services; to empower, encourage and assist in every opportunity for self-sufficiency, respect and independence.

From the Director

President Franklin Roosevelt began some of the earliest welfare programs in 1933 under the banner of Relief, Recovery and Reform and thus promised Americans a New Deal.  President Lyndon Johnson initiated a War on Poverty in 1964 promising a Great Society.  In 1996 President William Clinton signed the Personal Responsibility and Work Opportunity Act saying it will “end welfare as we know it.”  Today, the Wayne County Department of Job and Family Services (WCDJFS) implements programs that support these promises.   

President Roosevelt said, “The test of our progress is not whether we add more to the abundance of those who have much it is whether we provide enough for those who have little.”  To that end, the department helps the poorest of our neighbors by determining eligibility for cash and food assistance.  The poor, aged, blind and disabled are assisted through Medicaid programs administered by the WCDJFS staff.

President Ronald Reagan said, “We should measure welfare's success by how many people leave welfare, not by how many are added.”  These words led to the Personal Responsibility and Work Opportunity Act. The Department works with individuals to remove barriers to employment so people move from government assistance toward self-sufficiency.  Child care and emergency assistance keep people in the workforce. The Ohio Means Jobs-Wayne County division helps people prepare for employment through training opportunities and work experience programs. 

WCDJFS staff ensures the tax money supporting such efforts is spent wisely, and protects the taxpayer by investigating the over issuance of benefits and recouping funds when appropriate.

WCDJFS staff also investigates cases of abuse, neglect or exploitation of elderly, which often involves law enforcement, the County Prosecutor, the Courts, and other community supports.

Presidents often make promises to the American People.  The Wayne County Department of Job and Family Services is tasked with making sure those promises are kept. 

Richard A. Owens, Director

Nondiscrimination Statement:

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form.

To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

By mail:  U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410


The Department of Job and Family Services can assist you with:

Health Services:

Medical Coverage
Medical Transportation
Substance Abuse Counseling

Social Services:

Emergency Shelter for Abuse Victims
Victim Assistance
Adult Protective Services
Youth Counseling
Child and Adult Day Care
In Home Services for the Elderly

Employment Services:

Job Matching/Applicant Screening
Job Readiness and Placement
Employment Transportation
Work Clothing
Education and Training

Basic Needs and Services:

Cash Assistance
Food Assistance
Housing and Utility Payments
Car Repairs

OhioMeansJobs - Wayne County   
358 West North Street
P.O. Box 76
Wooster, Ohio 44691 
(Tel) 330-264-5060 or 1-877-656-5060

Wayne County Department of Job and Family Services (WCDJFS)
356 West North Street
P.O. Box 76
Wooster, Ohio 44691
(Tel) 330-287-5800 or 1-877-612-5800


Agency hours: 7:30 am – 4:30 pm, Monday through Friday


How to apply:

1. Online at benefits.ohio.gov

2.  Fill out an application http://www.odjfs.state.oh.us/forms/num/JFS%2007200/ and return through:

       a. Fax – Fax your signed application to 330-287-5899

       b. Mail – Signed applications can also be mailed to the address below.

       c. Deliver in person- Signed applications can be dropped off between the hours of 7:30 AM and 4:30 PM at:

                  356 W. North Street

                  Wooster, OH 44691

Eligibility Information:  https://www.fns.usda.gov/snap/eligibility

Call 1-844-640-OHIO – 24 hours a day, 7 days a week to obtain a current summary and status of your benefits and sign up for text message notifications regarding your benefits.

Report case changes by contacting the call center, Monday-Friday, 7:45-4:00 pm at 330-287-5800 or 1-877-612-5800, option 1 or Fax: 330-287-5899.


Authority responsible for assistance to low-income families with children as well as Medicare services, food stamps, and daycare. Responsibilities include assisting recipients in receiving training and finding employment.